Dispute Management

What is Dispute Management?

Dispute management is the process by which a merchant handles customer challenges to credit card transactions, commonly known as chargebacks. This involves reviewing the claim, gathering evidence to prove the transaction was legitimate, and communicating with the acquiring bank to resolve the issue.

Why It Matters

• Effective dispute management is critical for recovering lost revenue and minimizing the financial impact of chargebacks.

• It helps merchants identify the root causes of disputes, such as shipping errors or unclear billing descriptors, allowing them to improve their operations.

• Maintaining a structured dispute process is necessary to keep chargeback rates within the limits set by card networks.