Why Do I Have A Charge From
DODOPAY BUSINESSNAME?
Do you have a charge from Dodo Payments or DODOPAY_BUSINESSNAME and don't know why? Don't worry, we'll explain why this is normal.
I need help with a recent purchase
You can do the following actions
Request refund
Cancel subscription
Download invoices
View orders processed through Dodo Payments
Other queries
What is Dodo Payments?
Dodo Payments is a Merchant of Record (MoR) platform that manages payments, tax compliance, and billing infrastructure for a growing number of digital businesses, including software products, tools, and services. When you make a purchase or subscribe to a product sold by one of these businesses, it is Dodo Payments that handles the transaction, billing, customer support, refunds, and disputes.
Why do I see a charge from dodopayments.com?
If you have noticed a charge from Dodo Payments on your bank or card statement, it means you have purchased or subscribed to a digital product sold through our platform. Dodo Payments acts as the official seller on behalf of digital creators, developers, and businesses. We help them handle payment processing, invoicing, and taxes so they can focus on building great products.
What has Dodo Payments charged me for?
Dodo Payments is the Merchant of Record, which means we handle payments and billing on behalf of other businesses. If you have seen a charge from us, it is for a product or service purchased from a merchant who uses Dodo Payments for their billing. To view full details, please refer to the invoice sent in your transaction email. You can also request access to your customer portal from the merchant. This portal allows you to see the transaction, download invoices, and manage your subscription. You will find the support email of your merchant in your transaction email, which also has the invoice.
How do I cancel a subscription Dodo Payments has charged me for?
To cancel a subscription, you can either:
- Visit the customer portal, log in, go to the Subscriptions section, select the relevant subscription, and click the Cancel button to end it.
- Email the support address listed in your transaction email and request cancellation of your subscription.
How do I request a refund from Dodo Payments?
Dodo Payments processes all refunds on behalf of our merchants. If you want to initiate a refund you can send an email with your order details to the support email. We will process the refund request and initiate the amount back to your original payment method.
Why do digital companies sell through Dodo Payments?
Running a digital business today involves handling global payments, taxes, compliance, invoicing, and customer support across multiple countries and currencies. Dodo Payments takes care of all of that. By acting as the Merchant of Record, we simplify life for product creators and let them focus on what they do best: building and scaling amazing digital products. Want to learn more about what we do? Check out how Dodo Payments works.
Can I transfer my subscription or account?
Since Dodo Payments only handles payments and billing, transferring a subscription or product access is handled by the business that owns the product. You will need to contact the original product team directly for that.
Can I get an invoice with tax details?
Absolutely. All purchases made via Dodo Payments come with a tax-compliant invoice, available as a PDF. Check your email confirmation or retrieve it via the Customer Portal anytime.
Is it safe to pay through Dodo Payments?
Yes, very safe. Dodo Payments uses industry-standard encryption and fraud prevention systems to ensure your data is secure. We are compliant with PCI-DSS standards and partner with global payment processors.
