Customer Health Score

What is Customer Health Score?

A Customer Health Score is a consolidated metric used to predict the likelihood of a customer renewing or churning. It is typically calculated using a combination of product usage frequency, support ticket volume, and payment history.

Why It Matters

• It allows customer success teams to proactively reach out to at-risk accounts before they decide to cancel.

• High health scores identify prime candidates for upselling or expansion opportunities.

• It provides a standardized way to measure the overall satisfaction and engagement of the customer base.