Dodo Payments is a Merchant of Record (MoR) platform that manages payments, tax compliance, and billing infrastructure for digital businesses, including software products, tools, and services. It handles transactions, billing, customer support, refunds, and disputes for purchases made through its platform.
A charge from Dodo Payments on your bank or card statement indicates a purchase or subscription to a digital product sold through their platform. Dodo Payments acts as the official seller on behalf of digital creators, developers, and businesses, managing payment processing, invoicing, and taxes.
Dodo Payments handles payments and billing on behalf of other businesses. Charges from Dodo Payments are for products or services purchased from merchants using their billing services. Refer to the invoice in your transaction email for details or request access to your customer portal for transaction information.
To cancel a subscription:
To initiate a refund, email your order details to the support email provided. Dodo Payments will process the refund request and return the amount to your original payment method.
Dodo Payments simplifies global payments, taxes, compliance, invoicing, and customer support, allowing product creators to focus on building and scaling digital products. Learn more about how Dodo Payments works.
Transferring a subscription or product access is managed by the business owning the product. Contact the original product team directly.
All purchases via Dodo Payments come with a tax-compliant invoice, available as a PDF. Check your email confirmation or retrieve it via the Customer Portal.
Yes, Dodo Payments uses industry-standard encryption and fraud prevention systems, compliant with PCI-DSS standards, ensuring secure data handling.
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